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Enterprise Asset Management (EAM) software provider IFS Ultimo and global Enterprise Resource Planning (ERP), EAM and Field Service Management (FSM) solutions provider for asset intensive industries Envecon, have entered into a new partnership.

By Terri Knowles, freelance writer.

In the internet age, it’s sometimes easy to forget that customer service sometimes requires an old-school approach. Your clients have a problem, you make a work order, and your field team goes there to resolve it. While this process sounds simple, it could become a proper logistical nightmare, a nightmare that simple mobile apps could solve. With that in mind and without further ado, here’s how mobile apps can help revolutionize service management.

Manufacturing businesses are potentially wasting millions on field service management technology each year by failing to take sufficient care when rolling out new solutions, new research has found.

Dock Solutions, a specialist in the manufacture of dock levellers and loading bay equipment, is set to increase turnover by over 85 per cent since implementing the latest field service management software from BigChange.

ByBox, specialists in smart locker technology and field service solutions, has announced that Richard Agostinelli is to succeed Stuart Miller as chief executive officer (CEO) at ByBox with immediate effect.

Ctrack and Eworks Manager have teamed up to provide telematics-enabled workforce management solutions to the field service industry.

The only dedicated FSM event in Europe will commence in less than 2 months. From 19th of June, field service and service manager professionals from around the world will come together at London ExCeL.

Field Service Management Expo – to be held from 16 to 21 June 2018 at Excel London – is proud to welcome Nicky Moffat CBE, formerly the British Army's highest ranking female officer, to deliver a fascinating and highly practical talk titled, 'What Good Leadership Looks Like'.

M3 Mobile has unveiled its SM15 mobile computer, which is aimed at Transportation and Logistics, field service and warehouse environments. SM15 is ideal for mobile intensive applications that improve work efficiency, ensure more fast and accurate delivery, heighten customer service with real-time scheduling.

WIRUlink has turned to Maxoptra to improve its field service operations. Integrated with WIRUlink's in-cab telematics solution from TomTom, Maxoptra's cloud-based dynamic route planning and scheduling software has already helped the company increase the efficiency of its installation and service teams, boost customer service and reduce costs.