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With high street fortunes continuing to improve following the lifting of lockdown restrictions, new research reveals that a renewed surge of customer loyalty, fuelled by increased gift card usage, may be a key driver behind retailers’ continuing resurgence.

60% of UK retailers are taking more business risks than before the Covid-19 pandemic. According to research conducted by Opinium and LiveArea, a Merkle Company, businesses are reacting to changes in consumer behaviour and gambling on new services or offerings.

As the UN Cop26 climate conference approaches and in the wake of the coronavirus pandemic, retailers are actively seeking out more sustainable ways of operating, a research report from Visualsoft and Klarna has revealed.

Cegid, a retail software vendor, is launching a new cloud-based omnichannel and collaborative store solution to help specialty retailers - from fashion and cosmetics to jewellery – implement the latest omnichannel services in-store. 

Sensei, the European provider of autonomous stores, has launched its new FAST App to provide retailers with a real-time overview of store inventory, putting the store information at the staff´s fingertips and making retail operations much simpler.

In-transit visibility provider Tive and Transporeon – the digital freight platform that powers the largest global freight network of 1,200 shippers, 100 retailers and more than 120,000 logistic service providers and carriers with its real-time visibility solution Sixfold – are entering into a partnership.

Global supply chain disruption could not have come at a worse time for UK retailers desperate to maximise the potential of an ever growing online customer base during peak trading season.

But with costs spiralling and many products unlikely to arrive in the country in time for Christmas, let alone Black Friday, retailers need to bring plans forward if peak season is to deliver an essential revenue boost.

Callsign, the digital trust firm reveals that consumers think banks, retailers and mobile operators need to do more to protect them and their personal information from fraudsters. Trust in these organisations is eroding fast because consumers say they are drowning in scam messages from fraudsters spoofing brand names daily.

A recent Gartner report details that ‘Retailers are scaling up smart robots to support flexibility and labour optimisation in physical stores for unified commerce execution’.

Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, has announced the findings of its Consumer Online Delivery Research, which set out to assess consumers’ online purchasing experiences across Europe.