Blog by author Richard

Is logistics keeping pace with the experiential evolution in retail? Transformation is happening but is it a technological sticky plaster or full integration?

Now is the time to start planning for Black Friday, and technology, automation and good old fashioned preventative maintenance could really make a difference in the back office.

Returns are on the increase, and while some retail brands are fantastic at reverse logistics, others still need to work on their returns strategy to keep customer satisfied.

The increase in weekend deliveries will also increase the back office support required for drivers. Richard reflects on how similar some of the issues that customers experience with deliveries are with logistics operators themselves

Adoption rates of NextGen supply chains are not moving as fast as predicted and lack of capital investment/good business case propositions are primary reasons. Richard discusses how businesses could start small but think big.

Support for Windows CE and Windows Handheld will come to an end over the next two years. Richard Gilliard of Renovotec reflects on the options moving forward.

The large-scale KFC/DHL distribution failure created headline stories, could the crisis have been avoided with on demand services, or did too many events conspire against it?

When deliveries fail, customers largely blame the courier or retailer, even if they mistyped their address. How can companies minimise delivery failures through their print/labelling operations?

When 'next day' delivery isn't soon enough what are the implications for delivery service providers?

While the industry trend is moving towards more digital solutions sometimes it pays to look after the devices you have while you decide on the best strategy for business.