The way products are serviced is reshaping their design at the R&D level, and providing new insights into product usage, according to field service management specialist,ServiceMax.
Articles
RSSSupply chain leaders backing Britain to stay in EU
Mar 16, 2016
In an informal poll of over 100 of the UK's leading logistics professionals, more than 60 per cent indicated that, in their opinion, the nation's best interests would be served by Britain remaining part of the EU.
Fleetmatics' FleetBeat report reveals that SaaS-enabled fleet management solutions are critical to improving driver safety
Mar 16, 2016
Fleetmatics Group PLC has issued the third edition of its FleetBeat Report, which included an in-depth analysis of the driving behaviour of fleets of customers across the US, incorporating specific regions and industries that experience the most and least severe driving incidents according to the data analysed.
Scattergun sales approach shown in new survey
Mar 16, 2016
Some 70 per cent of business decision makers have admitted that their organisation's salespeople do not have a systematic approach to engaging with customers and prospects. Carried out for sales and negotiation experts Huthwaite International, the national YouGov research found that only 22 per cent of British business decision makers said their organisation has a single sales methodology and eight per cent do not know whether they did or not.
Internet of Things will place greater pressure on companies to modernise
Mar 16, 2016
One of the hottest trends in tech right now is the Internet of Things, or IoT. Morgan Stanley projects that within the next five years, as many as 75 billion smart connected devices will be communicating with each other via IoT.
Generous British IT firms invest in staff certification training and exams
Mar 16, 2016
The majority of IT employers across the UK are investing in their staff by paying for training and certification exams – and employees are reaping the rewards – according to new research.
New apprentice-focused division for logistics recruiter
Mar 16, 2016
Recruiter - Gi Group UK - has established a new Employability, Skills and Learning division (ESL) to help bridge the skills gap and remove the barriers keeping people from employment.
Brands missing out by not letting mobile app content appear in Google searches, finds new study
Mar 10, 2016
Many brands are failing to let content from their apps show up in Google's organic search results according to new research from Searchmetrics. These firms are potentially missing out on valuable app traffic, engagement and conversions.
SOTI warns retailers must put mobile technology at the heart of their customer service strategy or risk losing out
Mar 10, 2016
The presence of mobile technology in brick-and-mortar retail outlets is having a direct impact on customer experience. SOTI is today warning retailers they must ensure they place mobile at the very heart of their strategy.
Retail fulfilment: no longer a back-room concern
Mar 09, 2016
Sometimes you have to stop looking at something the way you always have and consider it from a completely different perspective.