Pall-Ex Group launches two-hour delivery windows on all consignments


A year in the making, Pall-Ex Group’s ETA software brings artificial intelligence into the world of freight distribution to provide its customers with a two-hour delivery window for its palletised freight.

Market demand for ETAs within the palletised freight distribution sector has hugely increased over the last few years after becoming customary for parcel deliveries. With customer demand for this service rising, Pall-Ex Group has invested in the teams and the technology to meet these changing expectations.

Working with transport optimisation specialists The Algorithm People, Pall-Ex Group’s best-in-class tracking capabilities will use AI to generate an accurate delivery window, resulting in a more streamlined and efficient service for customers and goods recipients.

Director at LHT Logistics, Ben Ruby, a Pall-Ex Group shareholder member, commented on the new technology, saying: “The more it grows and the more the AI picks up in the background, the slicker the technology is going to get. It is a two-hour delivery window now but that is only going to get smaller and more accurate as time goes on.”

Two-hour delivery windows bring a multitude of benefits to members, customers and goods recipients alike, embracing innovation to improve transparency and increase customer satisfaction. Customers and members will spend less time answering phone calls and manually tracking consignments, and goods recipients will have a much smaller delivery window for their freight, meaning they will no longer have to stay at home all day waiting for their delivery.

Lewis Cunningham from Luxury Flooring and Furnishings, a Pall-Ex Group customer, commented: “The ETA tracking will provide our customers with more clarity regarding their delivery and give them more visibility and confidence. We expect this to reduce the number of customer enquiries and improve the overall customer experience.”

The introduction of timed delivery windows is an important step for the business, complementing the significant changes it has implemented over the previous year, including expanding its range of pallet dimension and introducing the new-to-market parcel pallet.

Barry Byers, UK Managing Director at Pall-Ex Group, commented: “Launching accurate ETAs to our valued customers is a significant milestone for Pall-Ex Group and supports our ongoing commitment to increasing efficiency, improving transparency and delivering excellence. 

“The technology was developed in response to evolving customer demands, ensuring we are able to meet and exceed the level of service our customers have come to expect.”

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