IAG Cargo offers customers new end-to-end monitoring service


IAG Cargo has entered into a partnership with Cargo Signal to offer customers a new tracking service for cargo. Cargo Signal is a sensor-based logistics platform that uses Internet of Things (IoT) technology to improve decision making, tracking and efficiency of air cargo.

The service provides customers with enhanced end-to-end monitoring and notification features, using cellular networks to communicate with tracking devices on cargo. The devices transmit real time data when in cellular range on everything from location and light through to precise temperature and humidity readings. 

Three service levels, Visibility, Quality and Security & Quality, are available. All service levels include the use of a sensor-based tracking device, and visibility of the shipment through web and mobile applications. Live light and temperature data, 24/7 enhanced condition monitoring and notification from the Cargo Signal Command Centre, and data summaries post-shipment are available with Quality and Security & Quality products. The Security & Quality product also offers proactive notifications in case of route deviation. 

Daniel Johnson, Head of Product, IAG Cargo, commented: “We are always looking at how we can use technology to improve our service and customer experience. We understand that our customers, especially those dealing with high-value or temperature-sensitive cargo, need access to important data throughout the shipment journey. This partnership with Cargo Signal complements our premium products such as Constant Climate, Critical and Secure to provide a comprehensive monitoring service with unrivalled visibility over shipments across each step of the supply chain.”

Randy Gould, Global Director, Cargo Signal, commented: “The Internet of Things is transforming the global logistics and supply chain landscape. By bringing together IAG Cargo’s world-class products and global network with our innovative sensor-based logistics platform, we’re unlocking new value for our customers and giving them greater control over their supply chains. The accuracy of the data available enables our customers to act with more speed and confidence than ever before.”

The Cargo Signal service and 24/7 support and monitoring from the Cargo Signal Command Centre is available now to all customers using IAG Cargo’s Critical, Prioritise, Constant Climate, Secure, Perform and Constant Fresh products, subject to pre-program start-up arrangements, with GPS devices delivered directly to origin. 

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