Office supplies retailer delivers with BigChange mobile management system

Complete Business Solutions, a nationwide provider of business supplies and services, has transformed its delivery operations with a 5-in-1 cloud-based management and mobile working system from BigChange.  

The Wakefield-headquartered company, which has 20 branches nationwide and operates a fleet of 150 vehicles, is equipping its drivers, installers and technical service engineers with mobile devices running a series of apps, called JobWatch, to completely replace paperwork.
 
The first phase of implementation includes electronic proof of delivery (POD) with a sign-on-glass app that connects in real time to Complete Business Solutions’ accounts system. This integration means that customers now receive an immediate confirmation of delivery and allows invoices to be raised straight away.
 
Using JobWatch, deliveries are planned and scheduled, with drivers receiving their delivery schedule on their smartphones.  Vehicles are also equipped with BigChange satellite trackers giving customer services a live view of vehicle locations and expected delivery times; information that will soon be provided to customers through text or email ETA alerts.
 
“BigChange really has made a big change to our business” says Chris Newman, Group Operations Director at Complete Business Solutions. “We now have a seamless, paperless system all the way from order to invoice.  By receiving electronic PODs we have immediate and accurate information and we’ve eliminated the subsequent data entry – something that was proving to be a huge burden as the business grew.”
 
The company is also using JobWatch apps for vehicle checks by drivers, allowing instant electronic reporting for improved compliance management and in the case of defects, easier maintenance scheduling.  Electronic worksheets have been developed for use by installers that will include time and location stamped photographs of installations, and also worksheets and test reports for mobile engineers servicing office equipment.
 
Complete Business Solutions is a unique business offering virtually everything a business needs to operate, from one single supplier, from chairs to photocopiers, to vending machines and paper clips, as well as company stationery and print. Complete has 16 in house specialist divisions with real expertise in each one, and end to end control.
 
“We don’t just deliver the last mile, our drivers go the last inch, to the right place on the right floor, and that’s why we run our own fleet and employ our own drivers,” says Newman.
 
“With such a wide mix of products and services our logistics are challenging, particularly as we operate 20 branches and 16 specialist divisions and we are continually acquiring new businesses. It’s not a challenge others want to take on but we’ve built the business based on what people want.  The appeal of one single supplier for everything at the right quality and the right price and it is proving to be a winner.” explains Newman.
 
“The introduction of BigChange provides us an excellent and unrestricted IT platform so that we can continue to expand without being restrained by our IT and resources.  The management information provided by BigChange is also proving to be a real asset and we have all sorts of useful data we didn’t have before.  It’s allowing us to analyse deliveries per van, driver performance, optimisation of routes and stock holding as well as helping us meet our ISO environmental targets.” Adds Newman.

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