NewVoiceMedia, the global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won an Appealie SaaS Customer Success Award.
The Appealie awards recognise public and private SaaS companies that 'demonstrate excellence and customer delight' in four categories: Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App and Android Mobile SaaS App. The inaugural competition selected winners based on a combination of entrant-supplied customer satisfaction data and a survey that measures engagement across user experience, performance, business value, user interface and customer service. Entries were evaluated by a judging panel of customer success experts from Chargebee, MeetEdgar, ProsperWorks and Reply.
"Winning in today's SaaS marketplace requires customer-obsessed teams and products that consistently deliver business value and help their users succeed", said Matt Harney, founder of Appealie. "Our focus on customer data, real-life success stories and client input created a democratic process where entrants were evaluated not on the size of their user base – but on customer delight".
Chris Haggis, Senior Vice President of Customer Success at NewVoiceMedia, said, "We are honoured to be recognised as a leader in customer success among SaaS providers. With the rise in subscription-based business models, including Software as a Service, successful and satisfied customers have become critical sources of new and recurring revenue for businesses. It has never been more important for brands to be able to provide the type of service and support that creates loyal customers, and our global, pure cloud contact centre and inside sales platform is transforming the customer experience of organisations worldwide. Together with our market position, momentum, and a multi-billion-dollar market opportunity, NewVoiceMedia is extremely well positioned as we continue our rapid growth trajectory while helping our customers dramatically improve sales and deliver a better, more emotive customer experience".