Maxoptra polishes customer service at Flooring Specialist


Wood and Beyond, a London-based supplier of high quality hardwood products, is boosting customer service with a real time route planning and scheduling solution.

The Maxoptra cloud based platform will allow for the automatic generation and update of ETA's, information that can be communicated directly to Wood and Beyond's customers via email or text or accessed directly, using Maxoptra's website widget, from the company's website.

"We are a fast growing company and one element that is critical to our ongoing success is customer service," commented Adam Rozenberg, Logistics and Transport Manager at Wood and Beyond. "The introduction of accurate and updatable ETA's, communicated directly to our customers, will not only boost our customer service it will gives us yet another competitive advantage."

Wood and Beyond is an importer and specialist supplier of hardwood products ranging from solid wood flooring, engineered wood flooring, to hardwood decking and solid wood worktops. Offering a range of nationwide delivery options Wood and Beyond delivers more than 40 tons of product each day. Currently operating an in house fleet servicing the Greater London area, Wood and Beyond required a flexible solution that was scalable giving them better control of vehicles as the distribution area increases.

"While customer service is paramount so is the efficient and effective use of resources," continued Rozenberg. "Using the Maxoptra solution we will take control of mileage, and therefore fuel consumption, which will save the business money and reduce our environmental impact. We will also make better use of the vehicles and drivers we have available. By intelligently routing deliveries, not only by location but also by weight, we can reduce the number of return trips to our warehouse for reloading.

"The support we have received from Maxoptra has been excellent – accessible, timely, friendly and helpful," concluded Rozenberg.

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