MSL, one of the UK’s leading property maintenance companies, has just launched its new improved customer web portal to give its customers even greater transparency of their maintenance activities and spend.
MSL provide the full range of reactive and compliance maintenance services to many of the UK’s well-known retail brands throughout the UK. At the forefront of their operation is a 24/7 help desk known for its maintenance experience and customer service. In 2015 the company was awarded 1st place in the Service Provider category in “The Top 50 Companies for Customer Service” awards.
Whether in the office, on the go, or at home customers can now view on web browsers, tablets and phones their portal showing how MSL are performing against agreed KPI targets and how they are spending their maintenance budgets.
“We have invested in our IT development to enhance our customers’ experience. We have made search options faster, data exporting more extensive and easier whilst adding new functionality. Our compliance module is particularly powerful allowing you to view the overall compliance status of your estate by discipline or by property. You can see service profiles and visit frequencies, view and download certificates and create an asset register for each property. A true “one stop shop” for compliance,” commented Jeremy Harrison, MSL Managing Director.
In addition to compliment the web portal MSL have developed a customer wallboard. This is a great addition to any property maintenance department. On full HD screen mode the wallboard will soon look part of the furniture and showcase the property department to the rest of the business. You can tracks events as they happen live and it will highlight those properties that are flagged as encountering critical and high priority issues.
MSL are at the forefront of technology advancements to make the maintenance of your company’s properties as easy as possible. Currently under trial is the MSL App, an electronic job sheet with facility for risk assessments and before and after photographs. Underlining their commitment to training and health & safety MSL has just launched an E Learning facility accessible via their website.
If you are interested in learning how MSL can help you with your maintenance needs visit www.msl-ltd.co.uk and use the contact link.