Fullers Logistics, a specialist integrated warehousing and distribution services provider, has extended its contract with BMW Group UK for a further five years to act as the automotive manufacturer's Dealer Metro Distribution Centre (DMDC) based in Slough, Berkshire.
The DMDC is a dedicated warehouse solution developed and managed by Fullers for the receipt, put-away, pick/pack and same day despatch of up to 1,500 lines per day of automotive components and fast moving spare parts for BMW and MINI retailers in the South of England and South Wales.
Integral to BMW's continual focus of enhancing customer service, the DMDC enables BMW retailers to order parts and receive multiple deliveries on a same day service, with some outlets receiving up to three deliveries a day. This ensures that Retail Centres across the region can complete work for customers and return their vehicles in the quickest time possible. In 2015 the operation was enhanced further by the introduction of a Saturday service.
Fullers worked closely with BMW Group UK prior to go-live, focusing on the stock and order profile, design and build of the new operation. This detailed planning at the outset resulted in a seamless transition from the in-house operation formerly carried out at BMW's Head Office in Bracknell.
Since the implementation of the DMDC operation, Fullers Logistics has received two Gold Awards from BMW Group UK for its service provision to the organisation, recognising its focus on quality, stock management and pick accuracy.
Paul Barnett, Fulfilment Services Manager for Fullers Logistics said: "Fullers' proven strengths in the FMCG sector and our ability to implement flexible, efficient solutions continue to help us excel on behalf of our clients and deliver solutions that enable them to improve operational processes and enhance customer service."