From the NAFA 2016 Institute and Expo, MiX Telematics, the global provider of fleet and mobile asset management solutions, announced that it is gaining traction and market share in the US fleet management market. In the past year, the company has signed renewals with all of its largest North American customers and also added prominent new customers.
According to Skip Kinford, President and CEO at MiX Telematics Americas, MiX's Service for Life commitment has been a significant factor in customer renewals and new wins. MiX offers a comprehensive range of services, which go beyond the technology, implementation and troubleshooting. It starts when a customer signs the contract and continues, holistically, until the day the contract ends. Service for Life encompasses implementation services, data-capture services, 24/7 support, and success services to ensure clients maximize their return on investment.
"North American fleets seeking a telematics solution are looking to raise the bar when it comes to their customer service and support experience. They want a partner who will help them maximize their results," said Kinford. "MiX's Service for Life approach is completely different and a big improvement over the status quo."
Feedback on Service for Life from MiX's North American customers has been extremely positive across the board. They appreciate MiX's proactive approach to committing to measurable goals and working collaboratively with customers to make sure they achieve them.