BigChange has improved transport operations at logistics firm, CS Ellis, following the introduction of a new mobile system. The all-in-one JobWatch solution integrates driver and delivery management with vehicle tracking, proof of delivery, satellite navigation and messaging services on rugged touchscreen tablets. JobWatch has enabled the logistics company to eliminate paperwork, reduce operational costs and monitor driver behaviour.
"We had a basic tracking system for about six years but we had outgrown it," said James Munton, IT/Health & Safety Manager, CS Ellis. "We needed a flexible system that could meet the needs of a large fleet. After seeing the JobWatch system, we felt it met our requirements. We were attracted to the BigChange system because it was a lot more robust than we had seen elsewhere, and the support is excellent."
The JobWatch system facilitates quick, simple and accurate scheduling and planning of jobs and deliveries, enabling operators to increase productivity and maximise billable time. Planning and scheduling can be done in real-time, since the dynamic scheduling software constantly updates the plan based on real life information.
The live Google mapping – with live traffic – displays the exact location of all vehicles and their current status, and proactive alerts enable planners to advise customers of schedule changes or late arrivals, although customers are able to log on to view and monitor their own jobs. The in-cab tablet provides integrated telephone and two-way messaging. Drivers also use the tablet to carry out daily walk-around checks and instantly log any defects, ensuring these are tracked and alerted in the back-office. At the end of each day, drivers receive a tailored behaviour de-brief with scores that focus on safe, economical and sustainable driving.
"There have been many savings, including the obvious areas like fuel savings and minimising wear and tear on the vehicles, and we have also been able to standardise communications with our mobile workforce since JobWatch came along," added Munton. "The customer service has been outstanding; our drivers can call or message the BigChange RoadCrew on the go and get support directly. This alone would make me buy the system."
CS Ellis is a successful multi-site logistics provider operating distribution centres in the Midlands and a large fleet of HGVs. The Group provides warehousing, domestic and international freight distribution, as well as palletised hazardous delivery services, and is also a member of the Palletline network.
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