SaaS WMS provider, Snapfulfil experienced a 77 per cent increase in shipments handled by its system on Black Friday, compared with the previous Friday.
Over the four days from Friday 27-Monday 30 November, Snapfulfil's customers picked more than nine million items and despatched almost half a million shipments.
To accommodate this uplift, the company has invested in extra server capacity to maintain service levels and availability to all customers. Many customers have also taken advantage of the flexibility offered by Snapfulfil's SaaS business model, by increasing the number of licenses and RF devices they require on a temporary basis.
Snapfulfil's Commercial Director, Gavin Clark says: "While Black Friday on the high street was thankfully less chaotic than last year, some of our customers saw a spike in orders of up to 60% compared to the previous week showing that Black Friday is still very much alive and kicking.
"This can be the time when an already creaking operation finally falls over and rather than making dreams come true, warehousing and fulfilment can become the nightmare before Christmas. A best-in-breed warehouse management system like Snapfulfil automates and streamlines key warehouse processes to ensure that operations run smoothly throughout the year, with the flexibility to accommodate increased activity levels during peak trading periods."