SATO, the global provider of Auto-ID solutions that empower workforces and streamline operations, has launched the CL4/6NX-J series, an Internet of Things (IoT) label printer service1 compatible with SATO Online Services (SOS), a cloud-based maintenance solution.
SOS is a maintenance service developed to provide virtual customer engineers that are always available around the clock. The service monitors label printers 24 hours a day 365 days a year to identify problems and provide support before they occur to ensure stable operations for customers. By analysing logged data with the permission of customers, SOS enables improved operating rates and efficiency. The solution will be rolled out gradually, first in Japan and eventually in the United States, Europe and the APAC region.
CL4/6NX features universal functionality and design with plug-and-play connectivity and multiple languages which can easily be used by anyone around the world, in any work environment and infrastructure. As global demand for standardised and optimised operations grows, the SOS ready CL4/6NX-J solution offers remote monitoring and preventative maintenance to eliminate unplanned downtime which can seriously impact business.
"This game-changing real-time solution delivers great value to customers by minimising printer downtime," said Kaz Matsuyama, President and CEO of SATO Holdings. "We are very excited to bring a new level of sophisticated support to offer stable operations and peace of mind for our customers."
SATO plans to expand its line-up of label printers with SOS compatibility in the future.
*1 SOS utilises Heroku and Salesforce Service Cloud from the Salesforce1 Platform, developed by global CRM platform leader Salesforce.com.