Epicor Software Corporation, the business software solutions provider for manufacturing, distribution, retail and services organizations, has announced Bull City Homebrew has selected Epicor Eagle N Series retail business management solution to support its future growth strategy, streamline store operations and reinforce its best-in-class customer experience guarantee.
Founded in 2010, Bull City Homebrew is a premier home brewing and winemaking retailer based in Durham, North Carolina -- featuring the largest selection of brewing materials and grains in the local area. To support its business objectives and growth needs, the company is confident in its selection of Epicor as a technology partner that can support future expansion. Bull City Homebrew will implement the comprehensive Eagle N Series solution to simplify inventory management, modernise the special order process, and enhance its personalised customer service.
"Our typical customers range from the experienced home brewers to those who are just getting started in the industry," said Scott Hackett, owner of Bull City Homebrew. "They rely on us to supply them with the market's best home brewing materials and training, and our primary goal is to provide them with outstanding service to keep them brewing with our goods. Innovative technology to back our services was the next step in giving our customers what they need. Our investment in the new Epicor Eagle N Series will further elevate our brick-and-mortar store operations, but also gives us the flexibility to move into eCommerce in the future."
Additionally, to support business objectives, the company will leverage tablets to enable mobile checkout and allow for access to customer information on the spot. "There are times when we are very busy and need to have multiple registers open, or are selling products outside of the store. The flexibility of the solution to work on tablets, in addition to a traditional point of sale station, is extremely advantageous for the evolution of our business," said Hackett.
Epicor Eagle N Series helps thousands of retailers across North America create more efficient, more profitable businesses that result in more satisfied customers and increased customer loyalty. From the customer-facing Epicor Eagle point of sale system that delivers more personalised customer service leveraging wireless and mobile tools, special order processing, and more, through to integrated inventory management, purchasing and receiving -- retailers have the information they need to out-service the competition.
"With a wide array of inventory and custom products, a home brewing business is complex and very specialised," said Doug Smith, director of product management and marketing, retail distribution solutions for Epicor. "Epicor is proud to partner with Bull City Homebrew to provide technology offerings that will help it fulfil business initiatives and continue with its presence as a leader in the home brewing market."