Specialised discount retailer 'This is it' which operates stores in the South West of England and a fast growing online business, is the first to benefit from a new relationship between Futura Retail Systems and the Peoplevox warehouse management solution.
Integration work by Futura using the Peoplevox API (Application Programing Interface) has created a seamless link between its retail management solution and the Peoplevox platform to provide 'This is it' with live stock visibility wherever it resides in the business, together with fast and accurate fulfilment for its expanding ecommerce activities.
Integration has improved information and management control, while intelligent multi-location stock management and automated fulfilment has increased speed, accuracy and reliability in the warehouse.
Marcello Rossi, Head of Retail at 'This is it' explains: "As our ecommerce business expands, we needed to up our game in the warehouse, replacing paper based systems for pick and dispatch to drive efficiencies, reliability and accuracy. Peoplevox is an ideal solution and a perfect fit with our embedded Futura retail systems. Futura has done all the integration providing seamless links with Peoplevox and picking and dispatch are already 99.9% more reliable and faster because of it."
With Peoplevox, all warehouse functions are automated using handheld scanners. Product replenishment and goods in are four times faster than traditional warehousing methods and more reliable. Products can be held in multiple locations and new inventory is ready for sale online the second it is scanned in. "This is critical," says Marcello, "in the past it took 1-2 days to get new stock online; we're really getting best value from Peoplevox. With plans in 2015 to expand our store network with three new branches and to grow online sales by 50%, with similar incremental growth planned for the next 5 years the combination of Futura and Peoplevox is essential."
Integrating Futura with Peoplevox delivers a range of additional benefits. Accurate stock information can be managed in one feed and shared with multiple marketplaces including Channel Advisor and others. Partial deliveries are easier to handle using Futura's task list workflow. Scanned returns are immediately available for sale online. Past delays between order confirmation and despatch are reduced and customers now receive accurate, automated communications as their orders progress.
Tina Royall, Marketing Director at Futura says: "The integration with Peoplevox has gone extremely smoothly and it makes perfect sense to integrate with systems like this to deliver powerful solutions for our customers. The new module will be available to all Futura customers looking for a best of breed web-based warehouse management solution to drive accuracy, speed of fulfilment and customer satisfaction."
Jonathan Bellwood, Founder and CEO of Peoplevox comments: "We are delighted the way the Futura partnership has developed over the last 12 months with This is It and others. Finding a strong partner serving companies with traditional retail stores and Ecommerce has been essential to provide a total solution to retailers."