B2M Solutions has announced the launch of Elemez, a mobile insight and analytical software tool that gives mobile device OEMs and managed service providers a way to give their customers real-time information about the performance of mobile devices used for mission critical activities.
Elemez will give companies with field based teams previously hard to obtain insight that will help them make improvements to performance and productivity, no matter what mobile device management platform they use.
Elemez cloud-based software is compatible with any mobile device management (MDM) software. Elemez automatically takes a holistic, intelligent view of key attributes such as data usage and network connectivity, device reboots, battery status, and application utilisation to optimise employee productivity, reduce operational costs and boost customer satisfaction.
The Elemez architecture was developed by B2M Solutions based on the company's 12 years of experience in the mobile device environment, including its popular mprodigy® software that delivers advanced device specific analytics as well as robust MDM functionality.
B2M Solution's Ron Caines, global vice president for sales and marketing, says Elemez not only monitors and analyses mission-critical mobile enterprises, it also gives customers a much needed way to easily measure the ROI of their deployments.
"We knew a long time ago that monitoring and measuring were not enough," Caines says. "Business-centric analytics will help our channel partners guide their customers to make sound decisions that go right to the bottom line. Elemez gives their customers everything they need to know to optimise their mobile device investment."
An easy-to-understand dashboard provides a snapshot of critical information about the entire device population at the fleet level, and can be drilled down to an individual device. Elemez has been designed to learn the device usage patterns and using its built-in intelligence will spot when there are issues or changes that are affecting performance. A report summarising the key findings and trends can then be produced by the channel partner to give to customers, detailing information about reoccurring problems as well as provide suggestions for improvements that can be acted on immediately.
Caines adds: "The reporting capability of Elemez opens up an entirely new managed services sell for the channel, regardless of the mobile device management solution in place. With Elemez there are no closed doors, only open ones."
No personal data is captured by the Elemez software. However, a wealth of utilisation information on deployed devices is readily available to enhance employee productivity and identify potential application problems. This includes verifying that the correct number of devices are in the right places at the right times.
Additional Elemez features include battery analytics that can determine if batteries are lasting a shift, disruptions analytics that can help identify the root cause of constant rebooting and application analytics that include most used, most installed and battery draining apps.