As the business model for software companies shifts from a perpetual licence arrangement to Software as a Service (SaaS), there is little or no consensus on how to best present and price implementation services as part of a SaaS solution.
To offer something of a choice, many SaaS warehouse management system providers are packaging implementation services into distinct "value" categories. This allows low initial costs to be offered, but can restrict the service provided. Surely the best solution for the customer is to receive the Gold Standard, but at no extra cost, but is this possible??
Traditionally, software installation and training services were typically shaped and priced on an individual, customer-by-customer basis. The SaaS warehouse management system model is designed to make the entire process of acquiring and accessing the solution simpler for the customer, but the costs to the client and the software provider are often limited by packaging the implementation services into a tiered package system, with included pricing and obvious service limitations:
|Assisted Implementation Services Package||Bronze||The entry level implementation is essentially self-configured by the user, with online or remote services provided by the provider.|
|Managed Implementation Services Package||Silver||Typically this package offers to assist team to complete the implementation by providing training, tools, and methods based on best practices.|
|Comprehensive Implementation Services Package||Gold||This package will offer a detailed project plan, with the vendor providing a dedicated project manager and other key resources to complete tasks alongside your team to ensure a quick, smooth implementation.|
The good news is that there is a SaaS WMS vendor that offers the best service package at no additional cost. Gavin Clark, Commercial Director for SaaS warehouse management system provider Snapfulfil, explains: "We are the modern day alchemists! We turn the traditional bronze and silver SaaS WMS packages into pure gold. Snapfulfil is only prepared to offer an elite service – why would we wish our customers to have anything less?"
He continues: "Our business philosophy is very simple and transparent. There are no complicated tiered package structures. All our customers are secure in the knowledge that they are operating on a level playing field. Quite simply we offer the best service at the most competitive price to one and all. But we don't stop there... as we are a No Capex solution, this Gold standard approach continues once the system is live, as we offer short 12 month contracts, our Global Support Services team are highly motivated to keep our clients happy. This may sound like 'sales speak' but below are just some of the comments from our clients."
Suki from TTI-Vax Ltd
"Prior to using SNAP we managed our warehouse via our Microsoft Dynamics ERP system. We decided to go with SNAP as we established that SNAP was best placed to provide us with far more efficiencies and control. Don't get me wrong, we looked at a number of "big players" at that time, but SNAP really stood out for us. SNAP being a SAAS solution fitted our business model due to the low CAPEX spend and timescales.
We've been using SNAP for a number of years now and it's still delivering fast and "state of the art" functionality. Setup was a breeze with good clear concise specification documents, and their project managers understand multi picking operations and warehouses.
Visually it's the best I've seen, the GUI is very easy to use, and the system works in a logical manner. Biggest benefits of using SNAP for us are ease of implementation and use; power/reliability of the system; Pick Consolidation capabilities and scalability.
The robust features and flexibility of SNAP and their superior support team will serve your business well as you grow, as it has ours."
Mike Lackman from PetFlow.com
"We are in a fast-growing and fast-changing environment, and SNAP has kept pace with us every step of the way. When minor issues have come up, their teams have been accessible on off hours to come up with creative solutions to our problems. For example, when we faced prolonged ISP outage in our area of NJ during Hurricane Sandy, the SNAP team had their chief network person available to us immediately and was able to get the entire system onto a backup network."