Axios Systems has been placed as a visionary in the "Magic Quadrant for IT Service Support Management (ITSSM) Tools" report published by global industry analyst firm Gartner (i).
The ITSSM Magic Quadrant evaluated 14 enterprise-class vendors that meet Gartner's criteria. As stated in the report, "In the 2014 Magic Quadrant for ITSSM tools, Gartner has focused on vendors whose IT service support functions enhance product usability. These vendors offer easy-to-use, out-of-the-box best practices. Their next-generation support capabilities are specific to mobility, and they use social collaboration to increase product effectiveness and efficiency."
Axios Systems strives to help customers achieve excellence in service management by providing innovative new technologies that solve strategic and operational problems fast. Designed as one application, the assyst solution features the latest social, mobile and gamification technology alongside robust process automation, reporting and decision support tools that help customers to streamline IT operations, improve IT maturity, and optimise value delivered to the business.
"Our 100% focus on service management software enables us to develop deeper and longer-lasting relationships with our customers. They're the fuel for our ongoing vision for the market. Customers tell us about the challenges they face and we design innovative solutions that are easy for them to implement and easy to use. That's our R&D cycle," said Markos Symeonides, Executive Vice President at Axios Systems.
Axios System's assyst ITSM software is a comprehensive solution for enterprise-class organizations that are facing the challenges of managing IT in a global market. Using the latest Web 2.0 technology, assyst delivers powerful service management and support functionality to IT people and business people via a device-agnostic digital interface – accessible on desktops, laptops, tablets and smartphone to support the variety of different workforce contexts that are emerging.
By augmenting traditional IT data and process management with new social collaboration, multichannel, gamification and knowledge management tools, assyst makes service management software more user friendly, efficient and effective. By increasing engagement between IT people and business people, IT becomes integral to business operations and vice-versa – with a positive impact on alignment, productivity and value.
"Technology is moving on from the old 'system of record' model, which was all about interacting with applications to put data in and take data out – while most of the activity happens offline. What we've created is a system of engagement for IT which facilitates interaction between people. The assyst solution has evolved as a digital hub for IT people and business people to collaborate around technology issues and projects.
Wherever they are, whichever device they choose, people in the business and IT can collaborate together without the usual geographic or departmental barriers - sharing knowledge and ideas to solve business challenges with technology. This is the next generation of ITSM software that we are pioneering and we're delighted Gartner have placed us as a visionary in the Magic Quadrant," said Markos Symeonides.
(i) "Gartner Magic Quadrant for IT Service Support Management Tools" by Jarod Greene, Tapati Bandopadhyay and Chris Matchett, August, 25, 2014