Boodles, the British retailer of fine, bespoke diamond jewellery, has embarked on an initiative to improve communications across its exclusive retail stores with a fully managed MPLS network from Vodat International, the communications solution provider. The new network will run from all stores, including the head office, providing a much faster and more resilient service.
Founded in 1798, Boodles is a family company from North West England, with nine stores in London, the northwest and Dublin as well as a flagship store located on New Bond Street. Boodles needed a more secure fully managed network in place to process confidential client information from stores to head office, to ensure that its business is always running smoothly and causing no disruption to clients.
William Wood, IT Manager at Boodles, said, "Previously we had standard ADSL lines running from our stores to head office. We were faced with a lot of issues if the network failed which we then had to spend time sorting out, putting pressure on our IT department. We deal with an exclusive clientele so of course security for us is also crucial."
"We selected Vodat as they stood out from the other providers as experts within the Retail sector. The active network monitoring that Vodat provides will alert us instantly to problems, allowing us to take appropriate remedial action, and the resilience built in to the network will keep our critical business areas online and ahead of the game."
Paul Leybourne, Head of Sales at Vodat International, said, "Customer service and security is important for any retailer, and when dealing with a high value product such as diamonds it is critical. Our MPLS network has been specifically tailored to meet the needs of multi-site customers like Boodles and will allow them to offer an end-to-end buying experience is as impeccable as their products."