Infor, provider of business application software serving more than 70,000 customers, has announced significant updates to Infor HR Knowledgebase and Infor HR Case Management, two leading applications that are part of the Infor Enwisen HR Service Delivery suite of cloud solutions.
Specifically designed to support shared services organisations with advanced human capital management (HCM) capabilities, Infor Enwisen HR Service Delivery delivers tools so HR personnel can focus on strategic issues while empowering employees to take control of routine transactions in a self-service environment. Both Infor HR Case Management and Infor HR Knowledgebase are designed to support best-practice, global, multi-tiered HR service delivery.
Infor HR Knowledgebase 10.2, a tool that facilitates employee and manager self-service via a personalised, searchable online source, now offers enhanced knowledge base portal analytics and reports with an improved filter experience that includes the addition of group filters. In addition, customers have the ability to brand the portal header by user group, which enables different users to see unique brands in the header and provides a more personalised, engaging experience. The application also offers administrator access to add and maintain the client content toolset (CCT) user permissions, including the ability to block CCT users from publishing specific content to the live (production) knowledge base portal. A new dynamic knowledge base home page widget displays pending Infor Learning Management System (LMS) courses and provides a link to access Infor LMS.
The newest version of Infor HR Case Management 5.2, which helps HR service representatives manage and track employee inquiries, offers users configuration of agent, manager, and administrator role-based dashboards and ad hoc email communications from agent case. The application also delivers auto-search of the HR Knowledgebase from employee self-service case and chat monitors for admin and manager dashboards which enhances productivity and helps streamline the user experience.
"Being able to deliver better services faster, with fewer resources and lower cost is critical to adhering to budget constraints while simultaneously keeping productivity and efficiency high," said Jay Zuckert, product director, Infor HCM. "Listening to our customers, we are able to develop new features for our Infor Enwisen HR Service Delivery modules, so HR personnel can continue to focus on strategic issues while empowering employees to take control of routine transactions in a self-service environment."