The number of customers served from Vanderlande IT infrastructure and monitoring service near Heathrow has grown from 7 to 120, less than a year after the decision was taken to centralise this service in the UK.
Recognising the growing importance of software in material handling systems, Vanderlande has developed several applications through its own software house. The company also offers professional IT services that means customers benefit from not only on-site services and consultancy, but just as importantly 24/7 remote support of mission critical IT baggage and other automated material handling environments, IT infrastructure, Oracle and middleware.
Real time, proactive monitoring for customer sites includes basic customer information, issues prevention, and incident and problem management by application specialists who undertake fault finding, troubleshooting and reactive issue resolution. This is all supported by a 2nd and 3rd line helpdesk to local users.
This approach means that customers can have confidence that a highly skilled support team is always monitoring their servers, networks and WAN connectivity, and is ready to take action should any issues occur.
As a result, there is a significant reduction in the number of major incidents, system downtime, as well as lowered costs for out of hours IT support, which minimizes local on-site services overheads while still mitigating the risk.
In addition, the service is highly flexible and is always tailored to specific customer requirements.
Commenting on the growth of its IT infrastructure and monitoring service, Nigel McMahon, of Vanderlande Industries UK's technical authority infrastructure, says: "We are currently supporting a broad range of clients including airports, warehouses, parcel and postal businesses in more than 50 different countries. We offer bespoke operational support for production databases from our efficient shared support centre, which helps our customers to improve their competitiveness."