Voice solutions deliver real business results

Businesses today face unrelenting pressures to reduce operating costs and to better manage their workforce, while continuously delivering perfect customer service. Voice technology has become a catalyst in the re-engineering of warehouse and logistics processes and systems.

TouchStar is aligned with Vocollect to provide VRS (Voice Recognition System), a world-class Voice solution. The Vocollect Voice technology solution can provide operational excellence and is in use by almost one million workers every day. With over 30 years' experience within the warehouse and logistics market, TouchStar is an expert in the provision of mobile solutions to the data capture market; including the integration, installation and support of the terminals. Voice-activated solutions are the next logical step in providing hands free picking solutions.

Peter Marsh, sales director, TouchStar Technologies commented: "Vocollect is the de-facto choice in Voice Technology and their overall customer-centred vision mirrors ours in delivering real value to their client's core warehouse process."

Major productivity improvements

Voice technology delivers 'real business results', offering productivity improvements of between 10-35 per cent with up to 99.9 per cent operational accuracy. By offering a complete range of consultative, design, manufacture, implementation and support services, TouchStar can take users through the steps to create the 'best fit' Voice solution, which offers an average payback within 12 months.

TouchStar comments that optimising the individual components and their integration into a total solution takes extraordinary levels of domain knowledge and years of actual project implementation experiences across a variety of industries and operating environments. "By analysing a company's warehouse operation, TouchStar can identify the processes within an operation where Voice can deliver real ROI and benefit," said Marsh.

He continued: "TouchStar advanced Voice Solutions provide the mechanism to deliver improved business performance by smoothing out implementation issues that reduce operating efficiencies and help ensure worker acceptance. TouchStar solutions maximise the total value you obtain from your technology investment."

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