ByBox, the field service distribution solutions provider, is working with BSH Home Appliances to help carry out swift repairs. ByBox’ locker network is being utilised by BSH Home Appliances as a means of getting parts to and from a section of their engineers. The lockers are located across the UK and are accessible 24 hours a day to enable engineers to pick up and return parts quickly and conveniently.
BSH Home Appliances, a 50/50 joint venture between Bosch and Siemens is one of the world’s leading manufacturers of domestic appliances. Recognising the need for a better distribution method, it chose ByBox to take care of the operation. ByBox delivers 20 million items a year for a diverse range of companies and over 20,000 engineers use its network daily.
BSH Home Appliance’s engineers carry out a range of repairs for consumers on products ranging from refrigeration, dishwashers, home laundry and cooking products to small appliances such as built-in coffee machines. Consumers rely on these home appliances and want problems resolved quickly. Working with ByBox, BSH Home Appliances ensures this is the case.
ByBox picks up parts from the BSH Home Appliances’ warehouse daily and then delivers into its locker network pre 8am the next day. By working in-night, ByBox ensures engineers can collect their parts before starting their jobs, without delay. With the lockers being of two types, electronic and key based, engineers simply swipe a card or use a key to open their locker door and collect their parts.
Engineers can also return faulty items using the lockers by simply placing the item into a locker with a bespoke label. ByBox then routes it to the correct return destination. Simplicity and convenience is at the heart of the solution which has revolutionised the field services market.
Companies are finding conventional methods to be inflexible and inefficient; the ByBox service puts the power in the hands of customers and allows them to collect when they want, at a time convenient for them.
Rod Brown, National Parts Centre Manager for BSH Home Appliances said, “Using the ByBox service gives us another means of sending to and receiving parts back from our engineers. The service is easy, efficient and the track and trace facility is excellent. We know exactly where and when parts will arrive which helps us provide the best service to our customers.”