Kronos has announced availability of Workforce Task Management, an integral application within the Kronos workforce management suite of solutions offered to retail and hospitality organisations worldwide. With one integrated solution in the cloud for all their workforce management needs, these organisations can now realise a multitude of benefits by taking a more strategic and comprehensive approach to managing their workforce.
Workforce Task Management is the culmination of an agile development process fuelled by deep customer involvement from the Kronos retail and hospitality community. The result is an easy-to-use solution that uniquely addresses market needs by providing all users with just the right level of information specific to task execution.
Workforce Task Management simplifies store execution by providing end-users with a streamlined approach to create, approve, execute, and verify tasks. This drives productivity by streamlining communication between corporate and stores. It also increases sales and customer satisfaction by ensuring that tasks are completed on time and consistently across locations.
Integration of task management with other workforce management solutions allows retail and hospitality organisations to focus on driving sales not just today but also in the future. They are able to ensure that friendly, knowledgeable associates are in the right place at the right time to provide the experience consumers expect. And they can also ensure that their stores are presented in the way that consumers expect – clean, organised, and well-stocked.
Workforce Task Management joins Kronos time and attendance, forecasting and scheduling, budgeting, absence management, hiring, and labour analytics applications, resulting in the industry's most comprehensive workforce management solution for retail and hospitality organisations.
Continuing on its mission to deliver next generation solutions, Kronos today also launched Workforce Tablet. Joining this innovative tool and other existing Kronos solutions, Workforce Task Management is well poised to take workforce management to the next level in retail and hospitality.
Gale Daikoku, research director, Gartner, said: "The vision of an integrated workforce management process has been a goal for many multichannel retailers, yet there continues to be a lack of integration that includes the task management process. Most tier-one retailers have limited proficiency implementing one time and labour process – either time and attendance or scheduling or task management. Now more than ever, task management and an integrated workforce management process should be a top business priority for multichannel retailers and their operational hub stores."
Liz Moughan, director of retail and hospitality practice group, Kronos, added: "Our customers were an integral part of the development of Workforce Task Management. Their guidance gives us confidence that we will continue our track record of delivering solutions that uniquely address the needs of the market. Our task management solution, when combined with the newly announced and existing solutions within our suite, is going to change the way retail and hospitality organisations manage their workforce. No longer is it about cutting costs. They now have the tools they need to leverage their workforce as a way to fuel growth, drive brand loyalty, and outperform their competition."