Voxware has announced that Wagner SprayTech (Wagner), a provider of commercial painting and industrial fine finishing solutions, will implement Voxware's Cloud Voice Management Suite (Cloud VMS). Voxware's Cloud VMS will be deployed in two separate distribution centres to help increase productivity, improve shipping times and bolster the overall customer experience.
Marking the second Cloud VMS implementation in the past month for Voxware, companies like Wagner are taking advantage of the cost-effective, quick-to-deploy and scalable nature of the offering. Prior to selecting Cloud VMS, Wagner was employing an RF picking solution to handle its fulfilment operations. However, the retailer found that the solution was not robust enough to enhance its business operations and further its competitive advantage. Wagner therefore chose to leverage Voxware's Cloud VMS to meet the following business objectives:
- Improve accuracy of product picking to cut error-related costs and ensure customer satisfaction.
- Improve shipping time to meet same-day or next-day delivery requirements.
- Increase the number of lines picked per hour without increasing infrastructure costs.
- Quickly and easily deploy Voice without interrupting other warehouse operations or solutions.
- Efficiently scale to meet increased demands.
"By upgrading to Voice, we will greatly improve our warehouse productivity and our ability to serve our customers," said Bill Ferguson, Distribution Manager, Wagner. "As a mid-size retailer, a Cloud-based solution versus a more costly on-premise offering allows us to minimise our CAPEX while increasing our operational outcomes and that made a lot of sense to us."
Cloud VMS also gives Wagner the flexibility needed to more efficiently and cost-effectively manage its entire operation. In addition to voice, the company is also planning to execute a number of critical projects in parallel with the Voxware implementation. As a pre-packaged, configurable solution that does not require an IT infrastructure, Cloud VMS is more easily and readily deployed, letting Wagner focus its resources on other projects.
"Cloud VMS not only enhances our internal operations and the customer experience, but it also allows us to do so with minimal IT resources," said Tim Johnson, Director of IT, Wagner. "This key benefit was extremely valuable to us and played a significant role in our decision to partner with Voxware."
"Customers demand availability, accuracy and rapid delivery of the products that they order," said Keith Phillips, President and CEO, Voxware. "Our latest deployment with Wagner demonstrates this company's commitment to continually improve their customer relationships through voice-enabled operational efficiencies. We are pleased that they found our cloud product best suited their needs. We also believe that there is a sizeable market for organizations that will benefit from low-cost, high quality Cloud-based voice solutions that are looking to evolve their business and protect their brand."