365 days a year = 8,760 hours = 525,600 minutes = 31,536,000 seconds.. ByBox, the field solutions specialist claims to be the only company in the logistics sector in which every business unit works every single one of these seconds.
Its 24/7 service is an industry first and is not only one of the reasons ByBox dominates the market but also why the Sunwin Services Group chose to work with a company that shared a similar service ethic.
Part of the Co-operative Group, Sunwin Services has EPoS engineers and a desktop services team who are on hand 24 hours a day, 365 days a year to provide IT maintenance and support services across the UK to a wide range of businesses, including travel agents, healthcare outlets, funeral directors, clothing retailers, farms, hotels, motor groups, online stores and many more.
Sunwin also provides a wide range of services that support retail operations. This includes providing a full electronic fire and security solution for commercial and domestic property from the full design, installation and maintenance of CCTV, Intruder Alarm, Fire Alarm, Fire Extinguisher servicing and repairs to the provision of specialist equipment such as smoke deterrent and White Noise.
The current offering from the Sunwin Services Group was born from the frustration of the retailers within the Co-operative Group; unable to find a business that understood the way retailers think and the levels of service that they demand, the answer was to develop the service in-house.
What makes Sunwin different is the retail experience and knowledge that their executive and senior management teams bring. They have first-hand experience of the issues and challenges faced by retailers. They know that retailers operate 24 hours a day, 365 days a year. Indeed it is this knowledge and understanding of the need to be flexible and to deliver an exceptional quality of service that sets Sunwin apart from the rest of the market.
Sunwin Services Group has become a leading agent of change in how suppliers work with their customers; they tailor their services to all market sectors and to the exact requirements of customers. ByBox is parallel to this way of working; they provide a bespoke offering for each customer and act on feedback to add or adapt its portfolio of service to meet the individual needs of the customer.
Sunwin engineers use ByBox lock boxes to collect and return parts 7 days a week. This enables them to provide a seamless service to customers whilst at the same time minimising downtime.
The benefits for Sunwin have been that they have been able to improve customer Service Level Agreements by nearly 3% since being able to ship stock 7 days per week.
As well as distribution, ByBox also provide a seven day service for collections, Technical Courier, Forward Stock Locations and Engineering. Additionally the ByBox Customer Support Centre is operational 7 days a week along with the FSL Customer Support Centre which is open 24 hours a day.
Chris Meltham, Service Delivery Manager of Sunwin said, "We look after a store estate of over 3600 food and pharmacy sites, as well as another 1300 sites for travel and funerals, and needed a robust method of shipping replacement parts quickly to our team of 50 mobile engineers.
The ByBox 7 day service is working exceptionally well, and gives both our customers and engineer's complete peace of mind that we can deliver a high quality service to the Co-operative Group, the UK's biggest retailer in terms of number of sites, and which has stores in every postcode area of the country".