Vocollect Voice helps Genco ATC save customers $1 million + every year

Vocollect, a business unit of Intermec, Inc. and a leading Voice-centric solutions for mobile workers, together with business process optimisation partner Speech Interface Design, has announced that third-party logistics customer Genco ATC's deployment of Vocollect Voice for customers across six key industries has resulted in some companies documenting over one million dollars in savings annually and double-digit improvements in productivity and accuracy.

Genco ATC is the second largest third-party logistics company in North America, distributing product on a daily basis through customer distribution operations in the specialty retail, grocery, medical devices, mass merchandise and automotive parts and supplies markets.  The company has more than 37 million square feet of distribution space under management in the US and Canada.

In such a broad-scale third-party logistics operation, the flexibility and breadth of Vocollect Voice solutions allow Genco ATC to deliver enormous value to its customers. The deployment of Voice into eight Genco ATC customers' distribution operations has encompassed full pallet, layer, case pick-to-pallet, pick-to-conveyor, pick-to-tote, pallet-build, and non-conveyable item picking applications.  

"Vocollect Voice has helped us provide significant bottom-line payback to our customers. It works well across multiple industries, with a flexibility and scalability that helps us easily integrate the solution with many different customer warehouse management systems," said Crystal Welker, director of solutions design and continuous improvement, Genco ATC.

"With our company's Lean initiative, we are especially pleased that Vocollect Voice has helped us help our customers save hundreds of thousands, and even millions, of dollars every year with improved performance and waste reductions," continued Welker. "We have a variety of other Vocollect Voice deployments planned that will be coordinated with an existing customer WMS upgrade. A number of our customers using Vocollect Voice for picking are also looking to extend Voice to additional workflows."

"Working with Genco ATC across its diverse clientele, each with unique business processes and functionality requirements, has afforded us the opportunity to deliver a variety of dramatic operational improvements with Vocollect Voice," said Ahmed Reza, president, Speech Interface Design.

"We are proud to have helped Genco ATC realise significant cost savings for its customers," said Gary Glessner, vice president Americas sales, Vocollect. "Companies with Lean initiatives should note all of the benefits that Genco ATC has achieved for its customers through the application of Vocollect Voice to a variety of distribution center environments and workflows."