According to a new report published by Mitel (Nasdaq:MITL), provider of unified communications software solutions, UK IT departments are struggling to accommodate insatiable end-user demands. The report, which consulted over 1000 UK workers and IT directors, also indicates that IT departments are under enormous pressure to deliver increasingly diverse solutions to meet an ever-growing range of objectives as IT and communications is transformed from a business facility to an integral part of business strategy.
Titled 'Setting the business agenda: The new role of the IT director', the Mitel report explores how and why the remit of today's IT directors is evolving, and the challenges they are facing to deliver a next generation IT and communications network.
The Mitel report highlights four key challenges facing today's IT director, attributed largely to the lightning pace of technology developments and a huge shift in focus towards end-users - whose own demands are changing apace.
According to the report, two in three workers (67%) are using their own personal devices in the workplace, and one in three believes their personal devices are more advanced than those provided by their employer. This highlights a huge challenge facing IT directors, as employees try to take greater control over technology in the workplace and their ideas of technology 'best practice' diverge from those of the IT department.
A significant shift in working practices and changing attitudes to mobile working is also evident, with research finding that almost half (43%) of workers felt that they are not adequately supported by their IT department to work how, where, or when they need to.
With the rapid development of new technologies IT directors are also facing new security concerns; worryingly, only a third of workers surveyed agreed that they know their organisation's IT policy and adhere to it, with the majority either unaware their company had one or admitting that they didn't follow the rules.
Andy Elliot, marketing director, International markets, Mitel commented, "The business IT landscape continues to change dramatically. Faced with savvy end users, an increasingly diverse set of technologies, and growing expectations at a business-level, the job of the IT director has never been more challenging. However, for ambitious IT directors these changes can present as much opportunity as they do risk."
Elliot continued, "Agility is the real issue of the day in meeting these challenges head-on and taking a strategic approach, capitalising on innovation and driving positive change. At Mitel we have built our communications portfolio upon a philosophy of giving as much freedom to IT departments as we do to end-users, and we see this as more important now than ever in supporting them as they adapt during this time of significant change."