Diamond Key International to implement Epicor ERP throughout the Asia Pacific Region

Epicor Software Corporation, provider of business software solutions for manufacturing, distribution, retail and services organisations, has announced that Diamond Key International (DKI), a provider of automation solutions and services to manufacturers and system integrators specialising in bulk liquid storage, transfer and distribution, plans to expand its engagement with Epicor by rolling out its next-generation enterprise resource planning (ERP) solution to multiple markets throughout the Asia Pacific (APAC) region.

Headquartered in Melbourne, Australia, DKI's Asia Pacific operations also service New Zealand, Singapore, Indonesia, Malaysia, Thailand and the Philippines, Hong Kong and China. With 140 employees, DKI has undergone significant growth since the company's inception in 1998. Having implemented Epicor ERP to replace a number of disparate legacy IT systems at the company's Australian operations last year, DKI now intends to leverage the solution to support its entire Asia Pacific operations.

Prior to implementing Epicor ERP, DKI did not have a fully comprehensive and scalable ERP system in place to manage its financials and other business critical processes, on one centralised platform. Instead, the company had a number of manual based systems including multiple spreadsheets to manage procurement, quoting and project management. Based on the success DKI has enjoyed since bringing the Epicor ERP system on board in Australia, it has now decided to roll the system out to support its growth strategy across the wider APAC region.

"We knew at an early stage that Epicor was the best fit for our business," explained Henry Brockman, corporate finance manager at Diamond Key International. "With a proven track record in multi-market solution rollouts, as well as a long history in working with make-to-order manufacturing customers, we recognised that Epicor was the right ERP partner for us. Once we were able to map out what we required from an ERP system, including financial consolidation and project management, we issued an RFP and invited several companies to come speak with us. Epicor stood out because of the robust and flexible nature of its ERP platform." DKI was also impressed with the system's ability to provide a centralised view of its entire business and a single point of accountability. In particular, DKI has reaped real benefit from the dashboards offered as part of the Epicor ERP platform, which have provided the company with a consolidated view of all projects underway, as well as a granular vi ew of every component involved in each.

"In some instances, the design phase of one project may take place in Australia, manufacturing in China and installation for a customer in Malaysia. Having increased visibility and control of a project that is being undertaken across several locations is essential for us to operate efficiently and to remain a profitable entity. Epicor's project management functionality plays an incredibly important role in our day-to-day operations. Implementing the Epicor ERP platform beyond Australia, across all geographies we work in will have innumerable benefits for our business, now and into the future," said Brockman.

Commenting on DKI's plans to extend its engagement with Epicor throughout the Asia Pacific region, Craig Charlton, senior vice president, APAC operations at Epicor said, "Time and again Epicor ERP proves itself to be a critical business enabler and productivity driver for rapidly growing organisations with ambitious growth strategies across multiple markets. We are delighted to be working with DKI and supporting them in their continued success. Our ongoing engagement with DKI is just one example of the growing number of local, regional and global customers that use the Epicor ERP platform as the backbone of their business."


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