Service Management Expo 2011. Registration is now live

Registration for Service Management Expo, the annual exhibition and conference and Europe's only dedicated event for the field service market, has now opened.  

SME 2011 (as the show is referred to) is the premier offering of suppliers, buyers, solutions and education for the whole field service market. For over 26 years professionals across service, facilities, logistics, fleet, IT and operations have attended the event which broadly covers 5 areas, Service Management Software & Systems; Mobile Communications & Hardware; Workforce Optimisation & Scheduling Tracking; GPS & Fleet Management and Logistics & Distribution. Offering a high-level conference programme, the very latest business solutions from 100 leading exhibitors and unrivalled peer-to-peer networking opportunities, SME 2011 is a key event in the service management industry calendar.
SME takes place on 20-21 September at the NEC Pavilion, Birmingham. The event will comprise of many relevant and thought provoking features which reflect the current market, including an extensive collection of products and services from the industry's finest and practical demonstrations and bite-sized education sessions on the latest technologies on the show floor, all taking place alongside an unrivalled conference programme.
Features at Service Management Expo 2011 include:
Over 100 suppliers showcasing their latest products, services and new technologies to the market.
The Vehicle Demonstration Zone, where visitors will experience the reality of vehicles connecting technology to field service, demonstrating how to utilise workforces further and increase brand presence in the field.
The Solutions Theatre, sponsored by Cognito, where visitors can stop by for bite-size seminars and demonstrations of the very latest technologies.
The Networking Bar, where like minded industry peers meet to  source new and beneficial partnerships, uncover answers to shared problems and make new acquaintances with the industry elite.
The MCUG Training and Advice Clinic, where MCUG have for many years provided expert impartial consultants on hand to answer specific questions visitors. In addition this year, they will also host thirty-minute group tutorial sessions which will cover topics such as Data Communications, Mobile Workforce Management, Lone Working and Selecting Mobile Devices. All sessions will be interactive.
The SME 2011 Conference, which takes place alongside the exhibition, will share business success, practical tips and know-how from industry experts. The conference will focus on the importance of field engineers and the positive results correct tools and training can have on improving efficiency. Split into three streams, Strategy & Technology, Field Service & Operations and Mobile Communications, it will educate visitors on detailed topics from CRM to GPS, optimised spares to telematic analytics and everything in between.

The conference has a refreshed and innovative new format for 2011 which will consist of 17 sessions, 2 keynotes and 3 panel discussions where speakers will present short presentations on a topic pertinent to the industry followed by a 15 minute Q & A session with the audience. Sessions confirmed already include:
'Benefits realisation - 8 practical steps to realising benefits from implementing field force automation'
Speaker: Paul Cleaver, General Manager, BT Field Force Automation and BT Supply Chain Solutions

'Cost effective field service technology; innovative solutions without hurting your pocket'
Speaker: James Geldart, Director, Nuvola
'Real-time scheduling and the impact of radical automation on cubic transportation'
Speaker: Mike Gosling, MIS Manager, Cubic Transportation

All attendees will undoubtedly leave the show fully informed on how to implement all the solutions designed to assist the engineer and increase the revenue that can be delivered through their field service teams.  
With its refreshed features, Service Management Expo is certainly not resting on its laurels this year. The benefits of its trio of products under the Service Management brand, which also includes Service Management magazine and (a virtual exhibition), is reflected in its ability to reflect current trends in the market through relevant and exciting show content. SME is a key date in the field service industry calendar, and those who attend will certainly benefit from the opportunity to network with the industry elite, increase their awareness of new products in the market and gain the industry knowledge necessary to make positive changes to the workforce in order to increase efficiency and productivity.
Both the conference and exhibition are free to attend for visitors who register in advance. A 30 entry fee will be charged to those who register to enter on the day the show is taking place (20-21 September). Prospective visitors can register online at

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