Gatwick Group lifts customer services with instant Masternaut updates

Gatwick Group has implemented an advanced vehicle tracking and mobile computer system from Masternaut Three X. Gatwick Group provides transport services to the aviation, rail and construction industry sectors. Its services include moving, lifting, positioning, storage and warehousing of heavy plant, equipment and materials. The system will improve operational efficiencies and customer service with instant job status updates via email and text messages.

Running on PDAs, the Masternaut X Service system provides an end-to-end electronic solution that covers the entire operation from sending jobs to drivers to capturing customer signatures and site photographs for proof of delivery. The system maximises efficiency and customer service and supports the companys ISO 14001 green credentials by eliminating a mass of paper-based service documentation.
Linked to Masternaut vehicle tracking, the system helps with dynamic scheduling of jobs with live onscreen monitoring and management of operators and jobs. The system keeps customers informed of progress by sending them automatic and accurate ETAs for when they should expect Gatwick Groups team on site. Once a job is completed, the system sends new tasks wirelessly to the operators PDAs, which updates their work schedules automatically. The system also allows simple rescheduling of work should a job need halting.
We have taken a major step forward in customer service and efficiency with this Masternaut live information-based system. With instant reports to clients, we can keep them informed of job progress in real-time. There is no need for them to call our office for updates and it keeps a complete record of every job in detail from point of order through to delivery and completion. Everything is transparent and provides an accurate indisputable record of each activity, says Bob Toon MD of Gatwick Group.
The mobile system streamlines administration as multiple operatives can be updated with job details at once. This helps with complex jobs requiring several operators to team up to perform the job. This further boosts operational efficiency. The system also provides flexibility to add new features and functions as Gatwick Group requires them.
The system provides detailed, timely management information to support Key Performance Indicators that address further improvements such as more efficient use of fuel and resources.
Gatwick Group provides Contract Lifting project services with associated structural engineering and fabrication works, audited by Lloyds Quality Register to comply with BSEN ISO 9001, BSEN ISO 14001, and BS OHSAS 18001. The company also offers site office and welfare facilities, security barriers, secure on-site storage and has an 11,000 sq ft warehouse facility at Gatwick.

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