ClickSoftware introduces SaaS-based end-to-end service chain optimisation

ClickSoftware OnDemand, the first holistic enterprise-level SaaS-based workforce management and optimisation solution.

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ClickSoftware Technologies Ltd., provider of automated workforce management and optimisation solutions, has announced ClickSoftware OnDemand, the first holistic enterprise-level SaaS-based workforce management and optimisation solution. The major new offering adds a new choice for customers who can now buy and deploy ClickSoftwares entire ServiceOptimisation Suite, in a highly scalable and flexible on-demand model. Encompassing the full suite of solutions including flagship offerings ClickMobile, ClickSchedule and ClickRoster ClickSoftware OnDemand delivers a new way for customers to access the power of a proven portfolio of solutions that can streamline operations and improve efficiencies across the entire service organisation.
Customers are constantly looking for ways to improve how technology supports their business and increases the return on their investment. Enabling a SaaS mode of delivery was a primary goal as we were developing Version 8, our Service-Oriented Architecture (SOA)-based release of ClickSoftwares suite of products that was completed last year, said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. Were extremely pleased to now bring ClickSoftware OnDemand to the market. Leveraging advances in cloud computing and  the power of Version 8 make it possible to deliver even the most advanced solutions without any impact on quality, reliability or scalability.
Built on the technology that drives the worlds most successful service organisations from Best Buy to Telstra to Direct Energy ClickSoftware OnDemand gives service businesses a more flexible way to schedule customer appointments, dispatch the right personnel and resources, and ensure responsive service is done right the first time. With a rapid implementation, customers can be delivering faster and better service within days.
The softwares benefits include:
No upfront IT investments
Reduced IT overhead and skill requirements
Flexibility to easily extend the number of scheduled resources across an organisation
Around-the-clock support services
Choice of functionality from the feature-rich ServiceOptimization Suite
Flexible choice of a hybrid model, either part perpetual or partially on-demand
Aberdeens research is taking an increasing interest in on-demand deployment models for service solutions, as evidenced by 28 percent of respondents who claim their interest in SaaS-based mobile solutions for 12 months, said Sumair Dutta, senior research analyst at Boston-based Aberdeen Group. The choice of deployment models for end-to-end workforce management capabilities such as scheduling, planning and mobility being offered by ClickSoftware provides organisations with a flexible and scalable deployment roadmap that matches IT requirements without sacrificing service executive intentions for increased profitability, productivity and customer satisfaction.
The One Stop Shop of On-Demand Workforce Management
With ClickSoftware OnDemand and its flagship offering for small businesses, ServiceTycoon, ClickSoftware becomes the single source of service optimisation solutions delivered in a SaaS-model. Now, service organisations of any size from small businesses with five people to the largest service operations with hundreds of thousands of service employees can differentiate themselves from the competition by delivering the highest level of customer service, at the lowest total cost. Furthermore, large organisations which rely on a network of smaller contractors, can automate the whole service operations with a seamless set of OnDemand offerings.
Pricing for ClickSoftware OnDemand is based on a straight forward cost per resource, per month. For more information, please visit
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and optimisation solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of continuous planning and scheduling incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the W6 concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftwares solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP  vendors and system integrators makes us the number one choice to deliver superb business performance to any organisation. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific.

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