Business Dispatch launches cloud computing solution for courier services

In todays fast paced society, a quick delivery service is expected and necessary.  Many businesses rely on couriers to get their products, documents, letters or parcels to customers on time, and it can take just one mistake for them to switch to a competitor. In order to keep up with customer demands and business competition, courier companies are always looking to improve the cost, speed, customer care, and overall efficiency of their operations and this is where Business Dispatch Ltd (BDL) can help. Logistic operation software company BDL has launched CourierSoft, a web based cloud or virtual computing solution for courier companies.  BDLs software is said to genuinely improve the efficiency of your courier operation rather than effecting only superficial changes.

The CourierSoft package consists of CourierSoft Office and CourierSoft Mobile, providing a complete set of office and field based courier operational services. At just a fraction of what an in-house system costs, it allows access to a central system and business data 24 hours a day, with the confidence that all records are secure and backed up. Meaning your business operations can be as mobile as you are.

CourierSoft Office gives courier companies visibility of parcels, vehicles and personnel in real-time. Once a call is logged, the softwares advanced resource management allocates the best suitable vehicle and driver. With its integrated GPS locator, dispatchers can use birds-eye, satellite or street maps to select the courier closest to the client for pick-ups, improving customer response times while also reducing mileage-related costs. Call details are then communicated via the CourierSoft data centre to the drivers CourierSoft Mobile (PDA).

CourierSoft Mobile embraces satellite navigation and mobile technology to allow visibility of field operations through CourierSoft Office. The PDA uses a wireless internet connection but can work offline. It allows the driver to log on, view deliveries and collections and capture signatures. Staff at the call centres can also update jobs with special instructions so the driver can view details at any time, for customer service that makes a difference.