Business Dispatch launches cloud computing solution for courier services
May 10, 2010 Comments (0)
The CourierSoft package consists of CourierSoft Office and CourierSoft Mobile, providing a complete set of office and field based courier operational services. At just a fraction of what an in-house system costs, it allows access to a central system and business data 24 hours a day, with the confidence that all records are secure and backed up. Meaning your business operations can be as mobile as you are.
CourierSoft Office gives courier companies visibility of parcels, vehicles and personnel in real-time. Once a call is logged, the softwares advanced resource management allocates the best suitable vehicle and driver. With its integrated GPS locator, dispatchers can use birds-eye, satellite or street maps to select the courier closest to the client for pick-ups, improving customer response times while also reducing mileage-related costs. Call details are then communicated via the CourierSoft data centre to the drivers CourierSoft Mobile (PDA).
CourierSoft Mobile embraces satellite navigation and mobile technology to allow visibility of field operations through CourierSoft Office. The PDA uses a wireless internet connection but can work offline. It allows the driver to log on, view deliveries and collections and capture signatures. Staff at the call centres can also update jobs with special instructions so the driver can view details at any time, for customer service that makes a difference.