Brookson steps up sales with Microsoft Dynamics CRM

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Accountancy firm Brookson has purchased the latest in customer relationship management (CRM) software from K3 Business Technology Group (K3).

The new Microsoft Dynamics CRM system will be used as cost-effective Software as a Service (SaaS) solution hosted by specialist managed services company 7global. Brookson will use the system to drive new business through highly structured sales and marketing campaigns. It is anticipated that the system will assist the company to grow its customer base from the current 9,000 freelance contractors and self-employed individuals to 16,000 clients.

The new SaaS system replaces an in-house bespoke solution and is a major step forward in technology for the Warrington-based firm. It will integrate seamlessly with Brooksons other Microsoft applications, such as its email and database systems. This will provide a unique technological platform to support and focus the companys sales efforts, allowing much greater levels of organisation so that each campaign is performed systematically.

K3 will provide full support and training, with 7global hosting the software at its secure data centres. The first phase of the implementation began at the end of June with 30 outbound sales personnel using the system. The software will then be customised further prior to a phase two rollout to a total of 160 staff. The implementation also includes integration with SharePoint and the provision of dashboards to show key performance indicators.

Lee Kingshott, Brookson IS Director, comments; We recognise the benefits that an effective CRM management can give to our business and we are always looking for efficient ways to improve our systems. It is this innovative approach that has contributed to our continued success and we look forward to the ongoing development of the relationship with K3.

Brookson provides accountancy, tax advice and support services to freelance contractors and individuals who work in business for themselves. The company supports people in their chosen way of working through its limited company, sole trader and umbrella company services. Its groundbreaking umbrella company solution offers freelance contractors a complete employment service that handles timesheets and invoicing and ensures clients benefit from the tax relief available on the expenses they incur. It provides timely SMS text alerts on payments and a same day CHAPS service.

 Brookson presents a perfect opportunity for utilising the latest in hosted CRM technology. The system designed by K3 will enable the company to focus its sales activities by enabling more effective use of prospect databases. Information will flow more freely throughout the company and there will be tighter integration with its other Microsoft technology. As a SaaS solution Brookson has no need to install any special hardware and the company can be confident that 7globals data centre will provide a robust managed service, said Maggi Fraser, General Manager, K3 Business Technology Group.

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