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Life Technologies, a global biotechnology tools company, partnered with Infosys to transform its legacy e-commerce infrastructure.
The company enjoys industry-recognized leadership as customers have consistently ranked their website, innovative products, brands, and sales and service teams as no. 1 in Life Sciences. In this context, the e-commerce transformation program was aimed at helping the company retain its leadership position, while enhancing customer experience, improving profitability and building customer loyalty.
Life Technologies wanted an agile, scalable and adaptable system to facilitate efficient transaction processes. Infosys implemented a comprehensive, standardized and scalable e-commerce solution based on the Comergent platform (now Sterling Commerce Multi-Channel Selling Suite).
The e-commerce solution will enhance customer satisfaction and experience by providing effective merchandizing channels, improving purchase process and introducing self-service features.
Download the named case study for complete insights into the implementation journey of the e-commerce solution
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