Says MD Adam Pedder "We were astonished by the findings. We knew that many companies felt that the perceived 'pain' of changing supplier prevented them moving but we never thought that some would rather get divorced! It shows how important a good IT Support company is to a small business."
The survey was undertaken with 210 small businesses in Hertfordshire and Essex in January.
Potential reasons for changing IT Support provider included the business outgrowing them (30%), too expensive (41%), poor value for money (47%) and not being knowledgeable enough (47%)
As a result of the survey Shadowfax (www.shadowfaxtechnology.co.uk) are now amending their services to improve the changeover process.