Magellan: delivering real world global business process automation

A comprehensive solution touching multiple components of the manufacturing and distribution process

Enigin plc is a public listed company backed by an asset management group founded to provide energy saving solutions for small to medium enterprises (SMEs) on a global scale. It does this by employing independent consultants who are specially trained to become certified energy saving experts. Cost savings are guaranteed to SMEs by using an energy saving system, Energy Maps, with the goal of reducing companies energy costs by up to 40%.

The process begins with the installation of an Eniscope at the client site. This tool is designed for monitoring complex energy consumption data and converting the results into easy to understand practical information for the business user. In tandem with this the company embarks upon an E-Centive programme, a multi level interactive campaign in the field of Neuro linguistic programming (NLP) used to raise awareness and stimulate action amongst the employees for saving energy.

This is backed up with a marketing programme including the issuing of Awareness packs, poster campaigns and literature along side the training programmes carried out on site by the independent consultants. Finally, upon completion of the evaluation and training process enigin is able to provide an extensive global library of energy saving products that will enable their clients to realise significant savings with increased profitability for their business.

The challenge

To develop an eCompany store that can be used as a central repository for all consultant stationery, marketing collateral, training literature and promotional merchandise as well as the supply of a global library of energy saving products. using our ECOS (electronic collateral ordering system) software platform, we designed and programmed a customised eCompany store solution. Technically operating as an application service provider (ASP) the site allows Enigin employees and all their consultant partners to be connected via a single point of contact: an online market place. the Enigin ECOS site streamlines relationships, processes and transactions between all parties. by operating as a fulfilment, order processing and telemarketing centre, customer satisfaction levels are maintained at their highest levels by directly providing the back end processes involved in deploying products, stationery, marketing collateral and promotional merchandise to the recipients.

Providing a full supply chain management solution for enigin, we manufacturer and procure all the packaging, stationery, marketing collateral and promotional materials available within the store, whilst also managing inventory levels, customer service support, shipping, returns and provision of customised reporting. the solution employs a sophisticated password and purchase / credit verification system that is intergrated with Enigins internal databases ensuring that only authorised purchasers can access the proprietary products.  

The results

The connection and integration of Enigin employees and consultant partners to a single eCompany store platform promotes the Enigin identity and brand globally and markets its image throughout diverse and competitive markets. Because our ECOS technology is designed to provide a single source solution for product procurement, inventory management, customer service and reporting functionality, Enigin is not burdened with outsourcing these tasks to multiple vendors and realises one stop shopping to support all functions of the online store. 

Background History  

Founded in 1992, Magellan Group is a leader of supply chain management and business process outsourcing services to companies of all sizes, in a global capacity. Magellan provides solutions in customised packaging, commercial printing, media manufacturing, corporate merchandise, order processing and fulfilment and e-commerce website development to customers in technology, advertising, healthcare, retail, financial services, non-profit and many other industries.

Over the past 15 years, companies have come to rely on Magellan's wide array of services and comprehensive range of web-based tools and innovative technology, all built on superior quality at economical costs. Our clients achieve faster time-to-market, greater customer satisfaction and higher profitability by entrusting the most critical elements of their supply chain operations to us.

Magellan Group maintains its global headquarters outside of London, in Basingstoke, England. In 2005, Magellan launched its US headquarters and operations in the Silicon Valley Area of San Jose, California. The company has strategic partners established globally in North America, Europe, Asia and Latin America to satisfy their clients needs on a global basis.

Magellans focus is on maintaining long-term relationships with its clients through proven business practices, enabling it to retain a loyal client base. Magellan offers highly-customised processes and products tailored to address the specific needs of its clients and their customers.

Magellan Group Limited comprises six key divisions, affording its clients an integrated supply chain solution which meets their current business needs and one that is truly scalable:

1. Magellan Supply Chain Solutions
2. Magellan Packaging
3. Magellan Printing
4. Magellan Internet Solutions
5. Magellan Media
6. Magellan Merchandise