Strategic Service Management 2008

Strategic Service Management 2008 is the only senior, pan-industry European conference for after-market service professionals looking to leverage efficiency, drive profitability and deliver customer-centric service excellence.

In todays business battleground, post-sales service is pivotal in shaping business growth and long-term profitability. But with pressure to deliver value for customers and increase productivity, companies are struggling to translate the theory into an operational reality.

Attend and hear outstanding, first-hand case studies from 42 experts from the most prominent, global organisations such as: Rolls Royce, Sony Ericsson, GE Aviation, Philips Healthcare, Shell and Canon. Benchmark, learn from and share best practice with the very best in the industry.

In addition there are live panel debates between industry thought-leaders, interactive round-table discussions and unparalleled networking opportunities throughout the conference. Agenda highlights include:

*Supporting the change from break-fix to profitable strategic service
*Leveraging metrics to measure and improve performance
*Deploying tools to optimise customer lifetime value and increase revenue
*Driving customer satisfaction through accurate forecasting
*Delivering best practice across a diverse geographic area
*Creating loyal customers through loyal service providers
*Benchmarking techniques with the best-in-class service organisations
Make sure you register for the in-depth pre-conference Efficiency Focus Day to master workforce efficiency, drive workflow productivity and improve service quality.

Are you looking to successfully align your people to your service-oriented processes? Why not register for our dynamic, post-conference Change Management Master Class. For more information and to book, please contact WBR on +44 (0)207 368 9465, visit or email Bring your teams or register now and you can save up to 300 euros off the full conference price.

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