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Zetes UK, expert in wireless auto ID solutions, has been awarded Authorised Repair Centre status by Vocollect, a global leader in voice directed technology.
Now, all customers using Vocollect voice terminals or headsets, as part of a solution, can have repairs swiftly completed within Zetes newly refurbished Ascot service centre by manufacturer trained and certified Zetes service engineers, using original Vocollect parts.
Zetes offers a wide range of support options for customers using Vocollect hardware including a Fast Track and Emergency Exchange service which offer next day and advance swap outs to eliminate downtime with the use of buffer (or substitution) hardware all delivered fully configured by technical specialists. Within the Zetes Service centre the full range of Vocollect spare parts are continuously stocked to enable staff to carry out immediate repairs.
Achieving Vocollect Authorised Repair Centre Status represents the culmination of a big investment by Zetes to ensure we offer the best support service possible as we continue to grow the voice directed area of our business, says Alec Harrow, Customer Services Director of Zetes Ltd. It demonstrates our commitment to become the UKs biggest provider of voice solutions in line with wider European successes we now have over 35,000 live voice users across 13 countries.
In addition to in-house Vocollect servicing and repairs, Zetes also offers the widest and most flexible array of support options in their market. This gives customers a modular, solutions based approach that can be tailored precisely to their needs, plus the option of Zetes Care, offering the highest level of added value and enhanced features with full service delivery management, for the ultimate level of service.
"We are delighted that Zetes has achieved Vocollect Authorised Repair Centre status. The training we provide our partners is paramount to equipping them with the ability to provide such an important service to our customers. We are committed to working with long-term partners, such as Zetes, to ensure that all our customers consistently receive the highest standards of support needed to keep their supply chain operational. said Anton du Preez, Business Development Manager at Vocollect.
During their Certification process, members of Zetes UK Technical Support and Repair Centre underwent intensive training and are currently one of only a small number of Vocollect Authorised Repair Centres in the UK.
ZETES INDUSTRIES (Euronext Brussels : ZTS) is a leading pan-European company in the value-added solutions and services industry for Automatic Identification of Goods and People (Goods ID and People ID). Zetes uses both emerging and mature technologies (barcode, voice recognition, RFID, smartcards, biometrics), and develops Solution Architecture Frameworks to optimize the business performance of many customers in many market segments: manufacturing, transportation, logistics, retail, healthcare, finance, telecommunication, government and public services.
The Zetes group has its headquarters in Brussels, with subsidiaries in Belgium, Denmark; Germany, France, Ireland, Israel, Italy, the Netherlands, Portugal, Spain, Switzerland and the UK. Zetes currently employs more than 600 employees (in FTEs) and generated consolidated revenues of 137.5 million in 2006.