Komatsu to implement Servigistics solution

Servigistics, a leading strategic service management solution provider, has announced that Japan-based Komatsu Ltd., one of the worlds largest manufacturers of construction and mining equipment, will roll out the Servigistics Service Parts Management solution globally to achieve service chain optimisation from its suppliers to dealers across all regions.

Komatsu America Corp, a subsidiary of Komatsu Ltd., successfully implemented the Servigistics Service Parts Management solution in North America last year.  The Servigistics solution will increase first time fill rates, reduce associated costs and expediting fees, and enhance customer satisfaction and loyalty, which will set Komatsu apart from its competition.  

Building on the success in North America, Komatsu Ltd. will extend the Servigistics solution to its extensive network of suppliers, 3 MPDCs (1 in Japan, 1 in Asia, 1 in Europe), 13 regional parts distribution centres (RPDCs), and dealers across all regions, ranging from Asia (including Japan), the Middle East and Europe, to achieve global visibility and optimisation on a single inventory planning system.  In the first phase, Komatsu will deploy a global inventory planning platform, share inventory planning information between MPDCs and RPDCs, and promote collaboration with suppliers.  In the second phase, Komatsu will deploy a common process to RPDCs and subsidiary inventory locations, and will promote collaboration with dealers on inventory and fulfilment planning. 

Our mission is to increase our overall profitability, including that of our distributors and business partners, while improving customer satisfaction through an increase in asset uptime on clients sites, said Hitoshi Mozumi, General Manager, Product Support Division, Parts Department, Komatsu Ltd.  Streamlining our parts inventory throughout our supply chain is critical for us and we selected Servigistics solution to achieve that goal. In our global deployment of Servigistics, we seek to improve the quality of service delivery to our worldwide customers, streamline our consolidated parts inventory, and load level our productions by more tightly integrating Servigistics solution to our sales and production plans.

The quality of post-sale service is becoming increasingly strategic to corporate performance, said Hiroshi Shimizu, General Manager of Servigistics Asia.  Komatsus global initiative is an example of how best-in-class companies are reorganizing their service operations to capitalise on the value of Strategic Service Management.


About Servigistics

Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management, knowledge management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty.  Servigistics solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the U.K. and Japan and sales and service professionals around the world.

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