Epicor earns sixth CRM Excellence Award

Epicor Software Corporation, a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, has been awarded the CRM Excellence Award from Technology Marketing Corporations (TMC) Customer Solutions magazine.

Epicor IT Service Management (ITSM) was chosen as a winner in the award program for 2008, the sixth year Epicor has received TMCs annual award for excellence.

TMC implemented the CRM Excellence Awards nine years ago as a way of recognising companies that have proven to be true CRM partners to their clients. Epicor was chosen based on the demonstrated ability of its solution to help IT departments keep technology resources running smoothly by quickly responding to issues and find ways to prevent them in the future.

The CRM Excellence Award is based on hard data, facts and numbers that demonstrate the improvements that the winners product has made in a clients business.

Epicor has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers, said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

Epicor ITSM helps ensure business goals are met and value is delivered by providing both the company and its IT department with a common set of best practices and tools. Epicors solution provides accurate, complete and clear information for servicing internal customers and supporting company-wide productivity. Epicor ITSM provides a robust set of service management features that support key IT processes outlined by ITIL version 2 and ITIL version 3, and has been certified by Pink Elephant as ITIL Compatible in five key service management areas: incident management, problem management, change management, configuration management and service level management. 

While tremendous focus is placed on maintaining fruitful relationships with external customers, keeping internal customers on task is also critical to optimize business productivity and performance, making the demand for IT service management solutions strong among midmarket companies, said James Norwood, vice president of product marketing for Epicor.  It is a an honor to be a six-time winner of the CRM Excellence Award from Technology Marketing Corporation for delivering IT Service Management solutions that position our customers for success in servicing their internal employee community. Epicor ITSM aligns and integrates IT with both strategic and tactical business goals while simultaneously supporting essential governance, risk and compliance (GRC) initiatives.

Epicor will be profiled in an upcoming issue of Customer Interaction Solutions magazine in a special CRM Excellence feature.

About Epicor Software Corporation

Epicor is a global leader dedicated to providing enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to midmarket companies and divisions of the Global 1000.  Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages.  Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. 

Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow.  Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership.  Epicors worldwide headquarters are located in Irvine, California with offices and affiliates around the world.