Infor HCM Workforce Management simplifies labour forecasting and scheduling for retailers

Infor has announced key, retail-specific enhancements to Infor HCM Workforce Management, formerly named Workbrain. New functionality enables retailers to more accurately schedule and optimise their workforce, as well as measure employee productivity and utilisation for single locations or across multiple facilities.

Chief among the retail enhancements to Infor HCM Workforce Management is the addition of a new Labour Forecasting and Schedule Optimisation (LFSO) configuration editor that consolidates the setup and administration of store information and company-wide scheduling processes onto one intuitive screen. With this new feature, retailers can set up new stores and apply scheduling changes to one or more locations quickly and easily. This new capability can result in significant productivity enhancements and lower administration costs, dramatically reducing to only a few minutes what can take several weeks to complete.

IT departments have traditionally spent weeks updating rules and processes, such as labour standards, store operating hours and schedule rotations, using their legacy scheduling tools, said Heidi Reis, industry and product marketing manager for Workforce Management at Infor. The retail-specific enhancements to Infor HCM Workforce Management help our customers reduce the amount of administrative time and errors associated with scheduling and utilisation of employees.

        Many multi-location retailers have difficulty sharing labour resources across stores. To address this industry challenge, Infor has incorporated a new feature into Infor HCM Workforce Management called Employee Loan and Borrow. Employee Loan and Borrow enables store managers to view a complete schedule, identify an open shift and then initiate a process to borrow an employee from another location to fill that shift.

        More than 20 new reports are also available in this enhancement, including the ability to measure the cost, productivity and utilisation of workforce, which helps identify opportunities to further streamline operations, reduce labor costs and maximise customer service.

About Infor HCM
Infor provides comprehensive Human Capital Management (HCM) solutions for its customers, including Core HR Management (benefits, payroll, etc.); Workforce Management (time & attendance, workforce scheduling, workforce planning, absence management, etc.); and Talent Management (recruitment, learning, etc.). These data-centric solutions enable customers to measure, analyse, improve, and better manage their workforce. Companies using Infor HCM can reduce costs, improve retention and transform their workforce into a competitive advantage. For more information, please visit

About Infor
Infor delivers business-specific software to enterprising organizations. With experience built in, Infors solutions enable businesses of all sizes to be more enterprising and adapt to the rapid changes of a global marketplace. With more than 70,000 customers, Infor is changing what businesses expect from an enterprise software provider.


Comments (0)

Add a Comment

This thread has been closed from taking new comments.

Editorial: +44 (0)1892 536363
Publisher: +44 (0)208 440 0372
Subscribe FREE to the weekly E-newsletter