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Not only do DataScan design and implement systems, their dedicated team of service engineers are at hand to service systems after they have gone live.
DataScan are one of only 2 Datalogic Authorised Repair Centres in the UK, who are authorised to repair their complete range of products. Many of our customers choose DataScan for their barcode and RFID systems because the piece of mind they get knowing that should their equipment fail, our team of engineers can repair the equipment in-house reducing turn-around times says Paul Mason, Managing Director.
DataScans service department is also able to repair Hand Held Products, EMS, Alien Technologies, Psion Teklogix and JLT equipment.
The repair process has never been simpler, with DataScans online RPA request facility. Simply log-on to www.datascansystems.com, and fill-in your company details together with some basic information of the product that is faulty. An email is then sent with the unique RPA number, this enables customers to track the progress of the repair online.
For that added piece of mind DataScan offers Scan-Care+ maintenance contracts enabling customers to stay in control of repair costs. With one annual fee all repairs are covered (excluding customer damage) and guaranteed turn-around times are also offered as part of the Scan-Care+ package. This service has proven such a success with DataScan customers it has resulted in a record-breaking year for DataScans service department.
Scan-Care+ maintenance contracts can be purchased to cover all Datalogic equipment even if the products were not originally purchased from DataScan. Customers have found that being able to return faulty products for repair under Scan-Care+ has kept costs to a minimum and productivity high.
DataScan Systems Limited was established in 1997, with a focus on developing solutions utilising Auto ID technology. DataScan has relationships with many world class Auto-ID equipment manufacturers including Datalogic, renowned for their range of fixed position bar code readers and mobile computers, Escort Memory Systems, a leading manufacturer of LF/HF Radio Frequency Identification equipment and JLT (CMC) manufactures of rugged tablet PCs. DataScan remains at the forefront of Auto-ID and Data Capture and are one of only two UK based Datalogic Authorised Repair Centres, authorised to repair the full range of Datalogic products.