Emulex boosts customer support with TSANet Europe

Emulex Corporation has joined the multi-vendor collaboration group, Technical Support Alliance Network (TSANet) in Europe. This initiative will enable Emulex customers to resolve multi-vendor support issues quickly and effortlessly. 

TSANet provides support for technology issues through its vendor members, who have real-time access to an array of industry contacts, a dependable escalation path, and an industry wide forum to facilitate servicing multi-vendor end-users.

Alan Wallman, Emulexs EMEA VP, commented: Sometimes customers experience technical problems due to incompatibilities between the different products they have installed from various vendors. Historically these have been very hard to solve, but now instead of passing the customer from one phone queue to another, with TSANet we work together with engineers from other companies, saving our customers' valuable time and expense.

TSANet gives Emulex access to shared best practices and the industry representatives needed to quickly solve compatibility issues. TSANet membership provides transparent cooperation between vendors, leading to reduced downtime of IT infrastructure and increased customer satisfaction.

About Emulex
Emulex Corporation creates enterprise-class products that intelligently connect storage, servers and networks. The world's leading server and storage providers rely on Emulex award-winning HBAs, intelligent storage platforms and embedded storage products, including switches, bridges, routers and I/O controllers, to build reliable, scalable and high performance storage and server solutions. Emulex is listed on the New York Stock Exchange (NYSE:ELX) and corporate headquarters are located in Costa Mesa, California.

Emulex Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: With the exception of historical information, the statements set forth above include forward-looking statements that involve risk and uncertainties. The company wishes to caution readers that a number of important factors could cause actual results to differ materially from those in the forward-looking statements. Those factors include the rapidly changing nature of technology, evolving industry standards and frequent introductions of new products and enhancements by competitors; fluctuation in the growth of Fibre Channel and IP markets; changes in economic conditions or changes in end-user demand for technology solutions; fluctuations or delays in customer orders; the highly competitive nature of the markets for Emulexs products; Emulexs ability to gain market acceptance for its products; the company's ability to attract and retain skilled personnel; the companys reliance on third-party suppliers. These and other factors which could cause actual results to differ materially from those in the forward-looking statements are also discussed in the companys filings with the Securities and Exchange Commission, including its recent filings on Forms 8-K, 10-K and 10-Q. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

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