Diamond Comics Introduces Employee Superheroes with RedPrairie's Workforce Management

New Workforce Management Program to Improve Productivity and Customer Service Through Best Practices and Employee Self-Accountability

Diamond Comics Distributors, Inc., the worlds largest distributor of English-language comic books, graphic novels and related pop-culture merchandise, is well-known for the superhero comics they distribute. But they also wanted a better and more accurate way to identify the superheroes within their midst otherwise known as high-performing employees. RedPrairie Corporation, the worlds leading consumer driven optimization company, came riding to the rescue with their Workforce Management solution.

Comments Cindy Fournier, Vice President of Operations for Diamond Comics, "Service is key to our customers. If the latest comics and related merchandise arent on the store shelf when consumers want them, it means lost revenue. We felt RedPrairies methodology for infusing best practices and self-accountability would boost productivity, enabling us to better serve our customers and at the same time provide more real time data to our managers and employees."

Under the program, Diamond Comic employees will be trained to consistently apply best practice methods, which are the most efficient way to perform their various tasks. They then will be measured against objective standards based on best practices that take into account variations in job content such as the weight, size, and location of products they are handling. The results are immediately available so supervisors can reduce bottlenecks and coach low performers back up to standard. Employees can view their own results, instilling self-accountability.

Says John Jazwiec, RedPrairie Company Leader, "Customer service is increasingly important in todays consumer driven marketplace. By having real-time tools and accurate data to monitor worker performance, managers can quickly spot performance issues and redirect work or coach lower performers on preferred methods. This increases productivity, quality and consistency, all of which improves customer service."

Diamond Comics will implement RedPrairies comprehensive Workforce Management solution, which includes engineered best practices and standards, change management consulting, and advanced labor management software. Workforce Management is part of RedPrairies consumer driven optimization suite for supply chain and retail operations. These solutions are deployed at over 25,000 sites around the world.