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Hand Held Products, the world's leading supplier of image-based data capture systems has won a contract with SITA Airport Services for its world-renowned Dolphin(r) family of mobile computers.
SITA Airport Services specialises in the integration of technology systems at airports, including state-of-the-art baggage processing solutions. Two years ago, Airline Clubs at Birmingham, Aberdeen, Edinburgh and London Gatwick airports decided to source a new baggage management and tracking system. SITA developed a proposal that incorporates Dolphin(r) mobile computers.
Solution Design Manager, Phil Crowder-Johnson, says: "The airports wanted a unit that would be much more robust in an industrial environment than the previous one. Other important criteria included ergonomics and operability." SITA chose the high-performance, compact Dolphin(r) 7300RF for Birmingham, Aberdeen and Edinburgh.
SITA looked at devices from several manufacturers. Phil remarks: "When we assessed each product's suitability, Hand Held Products' Dolphin mobile computers came out on top."
At Gatwick, the Dolphin 9550, a high performance mobile computer, incorporating an industry-leading triple-radio was chosen for the baggage halls.
Phil continues: "One of the main drivers behind this new system is security. There may be 500 bags on a flight, so if the ground handler can locate specific items very quickly, this reduces the number of departure delays. The Dolphins make a real difference to the speed and efficiency of the process''.
"The ground handlers are very happy with the new Dolphins, and report that they are a lot better than the previous units. We will be moving over to devices from Hand Held Products more and more in the future."
About Hand Held Products: Hand Held Products is the world's leading provider of image-based data collection solutions for mobile, wireless and transaction processing applications - such as bar code scanners, mobile computers and transaction terminals.
The company has a worldwide network of partners, and an extensive client base across many different markets. Based in the US, its European headquarters are in Eindhoven, the Netherlands.