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Microlise have been awarded a 1M+ contract for the implementation of unique real-time mobile logistic technologies to the delivery fleet of Castle Cement Limited, part of the Heidelbergcement Group.
The solution is designed to deliver major improvements in customer service and efficiency savings by eliminating paperwork and data re-keying, reducing customer queries as well as allowing instant issue of accurate invoices for products delivered.
Based on Microlise Fleet & Distribution, the solution incorporates real-time vehicle telematics and tanker tracking. It also provides the driver with an XDA for task management, 2 way messaging and real-time allocation of jobs. Within the cement works or depots, vehicles will be associated with their correct load and delivery schedule using RFID technology to allow additional automatic data capture of weight etc.
The contract, which has been planned for delivery in 3 phases to conclude in March 2007, is designed to improve quality of service, immediately alerting Castle Cement personnel to priority business issues by flagging any exceptions to predefined business rules. However, all event data is recorded and incorporated into a set of daily and weekly KPI reports for trend analysis of driver / vehicles performance and customer service levels.
Andrew Bridge, General Manager of Castle Cement commented, "This is an exciting development for our company and, more importantly our customers. Each phase of the technology will deliver significant operational benefit and improvement in customer service. Collectively, they will provide our business with a compelling competitive advantage."
Nadeem Raza, Managing Director for Microlise added, "We are proud to have been selected by Castle Cement to deliver this contract. Real-time visibility of operations and the optimum use of delivery assets clearly remains an area where major improvements are possible through the use of appropriate technology, including that of RFID."