A live webcast! - Tuesday 14th March 2006, 3pm GMT
Presenter: Louis Columbus, Senior Business Development Manager, Cincom - formerly Senior Analyst at AMR Research
For companies that offer complex products and services it has become essential how well they can anticipate and respond to customer-demand. Meeting the customer expectations in specifications, quality of product and/or service, price and time AND meeting the internal performance requirements makes the difference in todays highly competitive environments.
Best practices in customer-facing processes need to be balanced with your supply-chain strategies, during this live webcast you will learn:
How customer-centric companies use measures in their customer-facing and supply-chain strategies
How you can streamline your customer-facing performance
How you can improve your supply-chain performance
What makes a perfect order
Companies that applied these best practices processes see the following results:
Increase cross and up sell revenues by 33%
Improve order fulfilment by 17%
Reduce inventory by 15%
Reduce stock outs by 90%
Reduce order to cash cycle times by 35%
For more information please click here
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