Live webcast - The Customer-Centric Enterprise: Streamlining Customer Demand and Supply Chain Strategies.

A live webcast! - Tuesday 14th March 2006, 3pm GMT

Presenter: Louis Columbus, Senior Business Development Manager, Cincom - formerly Senior Analyst at AMR Research

For companies that offer complex products and services it has become essential how well they can anticipate and respond to customer-demand. Meeting the customer expectations in specifications, quality of product and/or service, price and time AND meeting the internal performance requirements makes the difference in todays highly competitive environments.

Best practices in customer-facing processes need to be balanced with your supply-chain strategies, during this live webcast you will learn:

How customer-centric companies use measures in their customer-facing and supply-chain strategies

How you can streamline your customer-facing performance

How you can improve your supply-chain performance

What makes a perfect order

Companies that applied these best practices processes see the following results:

Increase cross and up sell revenues by 33%

Improve order fulfilment by 17%

Reduce inventory by 15%

Reduce stock outs by 90%

Reduce order to cash cycle times by 35%

For more information please click here

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